Frequently Asked Questions
How do I donate an item to the collection?
If you have photos, letters, clothing, posters, naval artefacts or anything pertaining to the convoys or Loch Ewe during WWII then we’d love to hear from you. Items can be gifted or loaned to the museum project and we will make sure that they are cared for and stored securely. You will need to complete an acquisition form, outlining the conditions upon which the item is included in our collection. Forms are available in our museum or contact us below.
How do I apply for an Arctic Star?
The Arctic Star is available to all members of the British Armed Forces and Merchant Navy for any length of service north of the Arctic Circle from September 3rd 1939 to May 8th 1945, inclusive. The next of kin of deceased veterans may apply on their behalf.
First, check the eligibility criteria at the following link: Eligibility Criteria
Second, download an application form here: Application Form
You will need to provide details of service in Arctic regions (e.g. ships, locations, squadrons, dates). Supporting documents will also be required (e.g. copies of Official Records of Service or an aircrew log book).
If you are applying on behalf of a deceased veteran, you will need to complete a Certificate of Kinship Form, which is available at the link above.
Send completed applications to:The Arctic Star, MoD Medal Office, Imjin Barracks, Innsworth, Gloucester, GL3 1HW.
Or, e-mail to: DBSfirstname.lastname@example.org
How do I trace my relative’s service records?
Records of seamen who entered the Navy after 1923 are not held by The National Archives. Instead, you must contact the Royal Navy directly at the following address:
Navy Command Secretariat 4, Navy Search, Restore Records Management, Unit 7, Orbit Business Park, Alfred Eley Close, Swadlincote, Derbyshire, DE11 0WU
Telephone: 01283 227913
To obtain the service records of deceased veterans you need to contact the MoD. There is a £30 admin charge per record requested and you will need to provide a death certificate (except where death was in service).
Download the “Request for Service Personnel Details Next of Kin Form (v6)” here:
Requests for Data and Information
For Royal Navy veterans:
Download the “Request for Service Personnel Details: Royal Navy/Royal Marines part 2” (available at the same link).
Send both completed forms to:
RN Disclosure Cell, Room 48, West Battery, Whale Island, Portsmouth, Hampshire, PO2 8DX.
For RAF veterans:
Download the “Request for Service Personnel Details: Royal Air Force part 2” (available at the same link).
Send both completed forms to:
RAF 3rd Party Disclosure Team, Room 14, Trenchard Hall, RAF Cranwell, Sleaford, LINCS, NG34 8HB.
For more information, consult the following links:
If you require the service records of a Merchant Navy veteran, please contact the Registry of Shipping & Seamen, MCA Cardiff, Anchor Court, Ocean Way, Cardiff, CF24 5JW.
Telephone: +44 (0)29 20448800For more information, follow this link: National Archives Discovery
The Merchant Navy Association may also be able to offer assistance. Contact details are available here: Merchant Navy Association
Can I still apply for the Ushakov medal?
The deadline for applications for the Ushakov medal was 13th October 2013. If you have already applied and want confirmation that you or your relative has been included in the Presidential Decree to receive the award then please call: 0207 229 36 28. For more information, please follow this link: Russian Embassy
Where can I buy a white beret?
White berets suitable for all Arctic Convoy veterans (including Royal Navy) can be purchased from the Merchant Navy Association Shop, here: MNA Shop
Are any Convoy Clubs still active?
The English and Scottish branches of the Russian Convoy Club and the North Russia Club have all officially disbanded, however, the New Zealand branch of the Russian Convoy Club does appear to be still active. You can access their website here: New Zealand Club
Where can I find out more about Aultbea and other local heritage?
You can find out more about the local heritage on the Ross and Cromarty Heritage Site.